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ICSE 2020
Wed 24 June - Thu 16 July 2020
Tue 7 Jul 2020 07:24 - 07:36 at Silla - I3-SEIS-Engineering tools for Society Chair(s): Seok-Won Lee

Background: Enterprise Resource Planning (ERP) software was originally conceived for manufacturing contexts and has later been generalized to cover service contexts as well. In hospitals, adoption was accelerated by an increasing commodification and marketization of health care.

Question: What impact do the manufacturing roots of SAP ERP have when the software is applied for service delivery in a hospital?

Method: A typical-case Yin Case Study about the surgery planning and execution processes in a large university hospital.

Results: One goal of the ERP implementation was to optimize the utilization of the operation rooms (ORs). This goal was largely missed because of too-low quality of planning data effectuated intentionally by the surgeons in order to pursue micropolitical agendas. This was possible because the software paid no attention to micropolitics at all, largely due to its roots in manufacturing and hidden by higher software layers that claimed to be adapted to the hospital domain.

Conclusions: Apparently, successful complex reusable application software can create a domain paradigm that subsequently creates product risk by being inappropriately and neglectfully extended into other domains where it does not apply. Software engineering should become aware of this effect and perform research to control it.

Tue 7 Jul
Times are displayed in time zone: (UTC) Coordinated Universal Time change

07:00 - 08:00: Software Engineering in Society - I3-SEIS-Engineering tools for Society at Silla
Chair(s): Seok-Won LeeAjou University
icse-2020-Software-Engineering-in-Society07:00 - 07:12
Jiakun LiuZhejiang University, Qiao HuangZhejiang University, Xin XiaMonash University, Emad ShihabConcordia University, David LoSingapore Management University, Shanping LiZhejiang University
icse-2020-Software-Engineering-in-Society07:12 - 07:24
Rifat ShamsMonash University, Waqar HussainMonash University, Gillian OliverFaculty of Information Technology, Monash University, Harsha PereraMonash University, Arif NurwidyantoroFaculty of Information Technology, Monash University, Jon WhittleMonash University
icse-2020-Software-Engineering-in-Society07:24 - 07:36
Dzifa AmetowoblaTU Berlin, Department of Sociology, Lutz PrecheltFreie Universität Berlin
icse-2020-Software-Engineering-in-Society07:36 - 07:48
José Miguel Pérez-ÁlvarezNAVER LABS Europe, Adrian MosNAVER LABS Europe
icse-2020-Software-Engineering-in-Society07:48 - 08:00
Julie DugdaleUniversity of Grenoble Alps, Mahyar Tourchi MoghaddamUniversity of L'Aquila / INRIA, Henry MucciniUniversity of L'Aquila, Italy