Stress and Burnout in Open Source: Toward Finding, Understanding, and Mitigating Unhealthy Interactions (ICSE 2020 - New Ideas and Emerging Results)

Who

Naveen Raman, Minxuan Cao, Yulia Tsvetkov, Christian Kästner, Bogdan Vasilescu

Track

ICSE 2020 New Ideas and Emerging Results

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When

Wed 8 Jul 2020 15:44 - 15:50 at Baekje - A7-Human Aspects 1 Chair(s): Alexander Serebrenik

Abstract

Developers from open-source communities have reported high stress levels from frequent demands for features and bug fixes and the sometimes aggressive tone of these demands. Toxic conversations may demotivate and burn out developers, creating challenges for sustaining open source. We outline a path toward finding, understanding, and possibly mitigating such unhealthy interactions. We take a first step toward finding them, by developing and demonstrating a measurement instrument (an SVM classifier tailored towards the software engineering domain) to detect toxic discussions in GitHub issues. We used our classifier to analyze trends over time and in different GitHub communities, finding that toxicity varies by community and that toxicity decreased from 2012-2018.

Link to Preprint

https://cmustrudel.github.io/papers/raman20toxicity.pdf

Naveen Raman

University of Maryland, College Park

Minxuan Cao

Carnegie Mellon University

Yulia Tsvetkov

Carnegie Mellon University

Christian Kästner

Carnegie Mellon University

United States

Bogdan Vasilescu

Carnegie Mellon University

United States

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Session Program

Wed 8 Jul
Displayed time zone: (UTC) Coordinated Universal Time change

15:00 - 16:00	A7-Human Aspects 1Technical Papers / Journal First / New Ideas and Emerging Results at Baekje Chair(s): Alexander Serebrenik Eindhoven University of Technology

15:00 8m Talk		Towards a theory of software developer job satisfaction and perceived productivityJ1 Journal First Margaret-Anne Storey University of Victoria, Thomas Zimmermann Microsoft Research, Christian Bird Microsoft Research, Jacek Czerwonka Developer Services, Microsoft, Brendan Murphy Microsoft Research, Eirini Kalliamvakou University of Victoria Pre-print Media Attached
15:08 6m Talk		Eye of the Mind: Image Processing for Social CodingNIER New Ideas and Emerging Results Maleknaz Nayebi York University Pre-print
15:14 12m Talk		How Software Practitioners Use Informal Local Meetups to Share Software Engineering KnowledgeTechnical Technical Papers Claire Ingram University of York, Anders Drachen University of York
15:26 12m Talk		Explaining Pair Programming Session Dynamics from Knowledge GapsTechnical Technical Papers Franz Zieris Freie Universität Berlin, Lutz Prechelt Freie Universität Berlin DOI Pre-print Media Attached
15:38 6m Talk		Better Code, Better Sharing: On the Need of Analyzing Jupyter NotebooksNIER New Ideas and Emerging Results Jiawei Wang Monash University, Li Li Monash University, Australia, Andreas Zeller CISPA Helmholtz Center for Information Security Pre-print
15:44 6m Talk		Stress and Burnout in Open Source: Toward Finding, Understanding, and Mitigating Unhealthy InteractionsNIER New Ideas and Emerging Results Naveen Raman University of Maryland, College Park, Minxuan Cao Carnegie Mellon University, Yulia Tsvetkov Carnegie Mellon University, Christian Kästner Carnegie Mellon University, Bogdan Vasilescu Carnegie Mellon University Pre-print
15:50 8m Talk		Enabling Good Work Habits in Software Developers through Reflective Goal-SettingJ1 Journal First André N. Meyer University of Zurich, Gail Murphy University of British Columbia, Thomas Zimmermann Microsoft Research, Thomas Fritz University of Zurich Pre-print Media Attached